Frequently Asked Questions

Everything you need to know about your Twelve South experience.

What is your standard shipping policy?

We offer free ground shipping on all domestic orders over $50. Orders are typically processed within 1-2 business days, and delivery times range from 3 to 7 business days depending on your location.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and weight of the package.

What is your return and exchange policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.

Are your products covered by a warranty?

All Twelve South products come with a one-year limited warranty from the date of purchase, covering any defects in materials or workmanship under normal use.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

Are your accessories compatible with the latest Apple devices?

Yes, we design our products specifically for Apple hardware. We continuously update our product line to ensure compatibility with the latest iPhone, iPad, MacBook, and iMac releases.